Terms and Conditions

All tariffs are in New Zealand Dollars (NZ$) and are inclusive of New Zealand Goods and Services Tax (GST).

Drivers requirements and licence

No special drivers licence is required to drive in New Zealand, however all drivers must hold a current valid licence for the duration of the hire period. An international or country of origin drivers licence is acceptable however if the drivers licence is not in English format, then an international drivers licence or certified translation is also required. No minimum or maximum age restriction applies. (Tesla Age Restriction: 25 and over).

Snap Rentals has the right to request two recent (within 3 months) forms of address from the hirer before hiring a vehicle to the hirer. 

Daily hire charges

Daily hire charges are calculated on a per twenty-four hour day basis.

Deposit and payments

There is no deposit required to secure your booking with Snap Rentals. Full payment is taken on the day the rental period commences. For after hours collections, payment is taken the working day prior to rental commencement. If the hirer cancels the booking prior to collection then the cancellation policy will apply.

Credit cards

Our preferred payment methods are by credit card or cash (in NZ$). Snap Rentals accepts Visa, MasterCard, and American Express however a surcharge fee of 2.0% on all Visa and Mastercard transactions and 5.0% on any American Express transactions applies. Snap Rentals requires a credit card to be used as a bond on all rentals agreements and this must be the credit card of the main hirer. A cash bond can be used however this will be the insurance excess or a minimum of a NZ$250. Your credit card details or cash bond will be retained by Snap Rentals for up to 90 days following the conclusion of the hire in accordance with these terms and conditions.


Our cancellation fees are as follows: Cancelled at least 3 days before pick up No further charges apply.

  • Cancelled 1 – 3 days prior to pick up 50% of the rental (including accessories and insurance) is payable to Snap Rentals and/or the booking agent.
  • Cancelled on the day or no show 100% of the rental (including accessories and insurance) is payable to Snap Rentals and/or the booking agent.


If an amendment is made to the hire dates within 3 days prior to collection or during the hire, no refund will be made if the length of the hire is decreased (that is, the rental will be charged at the number of days originally booked). If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from Snap Rentals. Any extension is subject to fleet availability and Snap Rentals will advise of the additional cost. Failure to obtain authorisation (i.e. a late return) will result in the hirer being charged the daily rate plus an additional NZ$200 for each day. If the hirer wishes to change the pick up or drop off location after confirmation of the booking, or during the hire period, authorisation from Snap Rentals must be obtained. Subject to the change being approved, an additional charge of NZ$750 may apply. If the vehicle is returned early for any reason there is no refund available for the unused portion of the hire.


All vehicles are supplied with a full tank of fuel and accordingly, all vehicles must be returned with a full tank of fuel. If the vehicle is returned without a full tank of fuel, the hirer is liable for the cost of the fuel, plus a fee of NZ$25.

Extra fees

  • If the vehicle is not returned in a tidy condition, a fee of NZ$200.00 will apply
  • If smoking is undertaken inside the vehicle, a fee of NZ$200.00 will apply.
  • No Pets. a $200.00 cleaning fee will apply.

Traffic infringements and fines: All traffic infringements and fines are the responsibility of the hirer. Snap Rentals will charge the hirer’s credit card the cost of the fine, plus a processing fee of NZ$50 in the event of an infringement or fine being received from a relevant authority. In the circumstances of credit card failure, or no credit card is supplied, Snap Rentals reserves the right to pass on the hirer’s details to the relevant authority.

If, as at the completion date of your rental agreement, any costs associated with your rental have not been paid, or subsequent to this completion date you become liable for additional costs in relation to your rental agreement, we reserve the right to refer your account to a debt collection agency. In these circumstances, and solely at our discretion, you may become liable for all costs incurred by us in relation to the collection of this debt (including but not limited to internal administration fees, legal fees, collection agency fees, and bank fees).

The Hirer agrees that Snap Rentals shall have the right to refuse any rental and/ or terminate the hire and take immediate possession of the Vehicle, without notification to the Hirer, if: (i) the Hirer fails to comply with any of the material terms and conditions of this Agreement, (ii) the Hirer has obtained the Vehicle through fraud or misrepresentation; (iii) if the Vehicle is damaged; or (iv) in the reasonable opinion of Snap Rentals and/or the NZ Police the Authorised Driver(s) do not have sufficient skill or experience to operate the Vehicle in a safe manner or the safety of the passengers or the Vehicle is at risk. In such event the Hirer will: (a) not be entitled to a refund of part of the rental charges; and (b) be responsible for the payment of any towing costs to return the Vehicle to the Return Location plus a fee to cover the reasonable costs of Snap Rentals in arranging the return of the Vehicle. This includes the extension of the hire if the vehicle cannot be recovered to a Snap Rentals depot by the completion of the hire.


Snap Rentals does not deduct the insurance excess (bond) from your credit card, but merely hold the authority to deduct it as per these terms and conditions. If you don’t have a credit card, we require cash (NZ$2000.00) as a bond for the amount of your excess. If there is no loss/damage or any reported incidents, speeding fines or parking tickets we will send the cash or back to you 3 weeks after your hire ends. The liability for damage to the vehicle is applicable to the hirer regardless of who is at fault. If the hirer is not at fault, and the third party admits liability, then a refund will be processed upon receipt of payment from the third party. Insurance needs to be renewed in the event of an insurance claim. Insurance does not cover the transportation of a replacement vehicle following an accident.

All damage must be reported within 24 hours for insurance to apply.

Insurance Exclusions

This means there is no cover and the customer is liable for the full cost of repair/replacement to the vehicle, third party property, and accessories hired.

  • Damage is caused due to unlawful driving
  • The driver receives a charge of reckless or dangerous driving by the New Zealand Police
  • Damage is caused when these terms and conditions are breached
  • Damage is caused due to negligence or willful conduct
  • Damage is caused due to the use of incorrect or contaminated fuel
  • Damage is caused due to using the vehicle in contravention of any legislation or regulation
  • Insurance options do not cover loss or damage to accessories hired
  • Vehicle rollover
  • Underbody damage
  • Overbody damage
  • Driving under the influence of drugs or alcohol
  • The hirer takes the vehicle onto a beach

Excess reduction options

There are four levels of insurance excess options available to the hirer.

– Risky Business Insurance: Our rates include Risky Business Insurance with an excess of NZ$2000.00. i.e. There is no extra cost.

– Baseline Excess Reduction: The hirer can choose to pay an additional NZ$16.00 per day (to a maximum of fifty (50) days) and reduce the insurance excess/bond to NZ$200.00.

-Go Smarter Comprehensive Protection Cover: The hirer can choose to pay an additional NZ$24.00 per day (to a maximum of fifty (50) days) and reduce the insurance excess/bond to NZ$0 ($nil).

Go Smarter Comprehensive Protection Cover includes the following:

  • $0.00 Excess
  • $0.00 Bond
  • Windscreen and tyre cover
  • Premium 24/7 Roadside Assistance
  • Lost key replacement costs

Please note, if the hirer uses Go Smarter Comprehensive Protection Cover to make a claim during the hire (e.g. in the instance of where a police report is issued, or if the windscreen is replaced) Go Smarter Comprehensive Protection Cover is void for the remainder of the hire. It is at the discretion of Snap Rentals to decide whether Go Smarter Comprehensive Protection Cover can be issued again.Go Smarter Comprehensive Protection Cover does not cover, damage caused from snow chains, underbody or over body damage (including if the vehicle has a rollover), or towage costs associated with any damage.

– Restricted License (P Plates) Insurance: Restricted or P Plate Licence holders are required to take out this insurance with their hire at the cost of NZ$29.00 per day (to a maximum of fifty (50) days). Go Smarter Comprehensive Protection Cover is included within this insurance.

- Personal Accident and Baggage Insurance: providing the authorised driver and passengers with cover up to a certain limit for specified injuries, disablement or death.

  • Personal Effects and Baggage Insurance, providing vehicle occupants with cover up to a certain limit for loss or damage to baggage and personal effect within the rental vehicle.

Policy wording on Personal Accident, Effect and Baggage Insurance, can be viewed by clicking the following link: Accidental Injury & Personal Effects/ Baggage Wording

Mechanical Faults

The hirer shall take all reasonable care to ensure that the vehicle is properly maintained during the hire period. This shall include daily checks of the oil, water and battery. The vehicle is covered by 24 hour, 7 days, road-side assistance. If the vehicle has any mechanical failures during the hire these issues must be reported to the Snap Rentals as soon as possible in order to give Snap Rentals the opportunity to rectify the issues during the rental. The hirer is not entitled to any refund unless Snap Rentals has been advised of the issue, and has been given the opportunity to rectify the situation. A refund can be requested from Snap Rentals if a breakdown has directly caused a delay in travel in one location of 48 hours or more. Snap Rentals is not liable for any delay in repair caused by a breakdown occurring on a weekend or public holiday.


Any potential refund for a breakdown of the vehicle is limited to the daily rental rate of the vehicle for each day. This limit is for all costs incurred by the hirer and for the avoidance of doubt includes substitute rental vehicle,  accommodation costs, and any other costs associated due to the breakdown. Snap Rentals does not accept any liability for currency exchange rate fluctuations.

Vehicle substitution and design

Should the vehicle booked be unavailable through unforeseen circumstances, Snap Rentals reserves the right to substitute an alternative vehicle without prior notification, and at no extra cost to the hirer or cancel the booking and refund the hirer all monies paid to Snap Rentals. Please note a substitute vehicle may be with a different supplier. In the event of an accident involving the hirer or any additional driver, Snap Rentals is under no obligation to provide a replacement vehicle. The unused portion of the hire is not subject to refund.

Data Collection

Snap Rentals has the right to collect information on the hirer.  Specific vehicles in the Snap Rentals fleet collect data on a per journey travelled basis. Snap Rentals has the right to retain such information, and has the right to use said information at its own discretion.


Snap Rentals reserves the right to amend these terms and conditions, vehicle specifications and tariffs at any time without prior notice. Snap Rentals reserves the right to refuse any rental at its own discretion.